Frequently Asked Questions about Fairview MyChart

How to sign up for Fairview MyChart

  • Register online now
  • At your next clinic visit
  • When scheduling your next appointment
  • Using the access code on the after visit summary
  • Calling MyChart Technical Assistance at 1-855-513-5513.

Frequently Asked Questions about Fairview MyChart

What is MyChart?
MyChart is secure online access to an electronic version of your medical record. It is designed to enhance your medical care by giving you better access to your medical record information.

Is MyChart Secure?
Yes. MyChart is a secure site and provides encrypted communication in full compliance with State and Federal requirements. Access to your health information in MyChart is secured by your personalized ID and password, known only to you.

How do I get MyChart access?
You may create an account online, or sign up for MyChart at your next clinic visit, when scheduling your next appointment, using the access code on the after visit summary or calling Fairview MyChart Technical Assistance at 1-855-513-5513.

May I access my children’s medical records?
Yes. You are granted full authority by proxy to access your child’s medical chart if your child is between the ages of 0-11. Minnesota law (Minn. Stat §144.292) provides minors with the right to control the release of information related to pregnancy, STDs and substance abuse treatment. The MyChart tool is unable to filter out services protected under this law, so if your child is between the ages of 12-17 you will be granted partial access to his or her MyChart record. Should you need copies of your child’s records, you may obtain them by contacting Health Information Management. For further information on access to your child’s medical records, please discuss with your child’s provider at the next visit.

May I give others access to my records?
Yes. You can grant a spouse, or someone who helps you manage your health, secured web-based access to portions of your electronic medical record. Ask your nurse at your next visit.

Will there be any charges for using MyChart?

There are no fees to use Fairview MyChart. However – e-visits are part of MyChart, which allow you to have a visit with your provider without a trip to the clinic. Your insurance company may require co-pay. Please check with your insurance company to verify coverage for e-visits. Learn more about e-visits.

Terms and Conditions


Medical Information
Information on MyChart is provided "as is" without warranty of any kind and is meant for use only to support the patient's relationship with their current or future medical professional. User reliance on the material in MyChart is at your own risk. Please note the medical or health care information provided on MyChart is not a replacement for proper medical attention. Contact your clinic, your physician or 911 services immediately if you are suffering from urgent medical issues. The electronic record is the property of the clinic and the information displayed in MyChart may not be the complete medical record. Contact the appropriate Host Site directly for official copies of your medical record or in regard to discrepancies with the medical information listed in your record.

The Host Sites place considerable emphasis on the privacy of patient information and their compliance with State and Federal Privacy Laws.
MyChart is configured to be secure from unauthorized access, but the Host Sites cannot be held responsible for:
  • Absolute security of all electronic communication transmissions between patient and clinic;
  • Unauthorized disclosure resulting from a user not logging out of an active session;
  • Unauthorized disclosure resulting from a lost or stolen user ID and password;
  • Unauthorized disclosure resulting from information printed by the user from MyChart; 
  • Unauthorized disclosure resulting from personal computer settings or installed software products that may compromise information security;
  • Similar events outside the substantial control of the Host Sites.
Appropriate Use

Access to the MyChart system is granted to users for the purpose of furthering their medical care. Use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities include, but are not limited to, as the use of inappropriate or abusive language, reserving appointment times that are not needed or are frequently cancelled and other activities that are deemed to cause a disruption to clinic operations in the sole discretion of the Host Sites.

Other Terms

The Host Sites shall not be liable for any damages suffered by the user or other third parties related to, directly or indirectly, the material and information contained in MyChart. In no circumstances will the Host Sites be liable to the user or any other person for direct, indirect, special, incidental or consequential damages of any type, even if informed of the possibility of such damages. The Host Sites cannot guarantee access to the MyChart system and are not liable for the user's inability to access or view the information contained on the site. By downloading or viewing the information on MyChart, the user agrees to hold the Host Sites harmless and indemnify them against any damages, claims, or other claims asserted against the Host Sites arising out of, or in any way connected with, the user's utilization of MyChart or the information contained therein.

This Agreement shall be governed by the laws of the State of Minnesota and any dispute arising hereunder must be submitted to binding arbitration in Minneapolis, Minnesota, pursuant to the Commercial Arbitration Rules of the American Arbitration Association. MyChart information and the logos, icons and other marks shown or referenced within are reserved by the Host</div> <div>Sites and are protected by copyright and trademark law. The user may not reproduce such information without the prior written consent of the Host Sites. This Agreement contains the entire agreement between the parties with respect to the subject matter contained herein and it shall not be modified or amended except by signed written instrument. The terms of this Agreement may be changed at any time in the discretion of the Host Sites and updated terms will be posted on the MyChart website for user access.


Protecting Your Privacy

Your clinic uses electronic record systems and believes they are an important part of improving the quality and safety of the care we give. Physicians authorized practitioners and authorized staff use these systems to provide the information needed to treat you. Policies, processes and technical protections are in place to keep your information from being seen by anyone who should not see it. Our policies and processes conform to state and federal law and are designed to safeguard your privacy. Our staff is educated in confidentiality and the appropriate use of medical information.

Your Medical Record

MyChart is an Internet application that enables you to have secured web-based access to portions of your electronic medical record, and allows secure messaging with your care team. Messages you send via MyChart will be made part of your permanent medical record. Once it is made part of your record, it will be accessible to current and future staff members who are involved in your care.

Secure Communication

All MyChart communications between you and your clinic health care team are carried over a secure, encrypted connection directly into the electronic medical record. While you may receive Internet e-mail messages notifying you of new messages in your MyChart Inbox, these e-mails will never contain any confidential medical information. All medical record information and MyChart messages reside securely behind information system firewalls.

Access Codes

When you initially enroll to use MyChart, you will be provided with an access code. It is extremely important that you keep your MyChart access code, login name and password completely confidential from everyone. If your access code and password is available to others, they will be able to view your medical information and communicate with your clinic as if they were you. It is your responsibility to prevent disclosure of your access code and to change your password if you feel your security has been compromised. You can change your password online at any time.

Fairview and HealthEast have separate versions of MyChart at this time. For information about HealthEast MyChart, go here.