Common billing and insurance questions

How does Fairview bill for services?

If you receive care in one of Fairview’s clinics, you will receive one bill for all services. The bill will include any lab work, radiology or provider charges.

If you receive care at one of our hospitals or hospital-based clinics, you will receive a separate bill for each service and from each doctor who treated you.

Will I have to pay before I receive services?

Fairview collects estimated patient liabilities, including co-payments, co-insurance amounts and known unmet deductibles at the time of registration. You can call the customer service number on the back of your insurance card to find out if you will have a co-payment, co-insurance or unmet deductible for your upcoming visit.

How will I know what I’m expected to pay?

Find out what your insurance company does and does not cover. You are expected to pay for any charges or balances your insurer does not cover. You are expected to pay your bill within 30 days of receiving your statement in the mail. You may arrange other terms of payment through the billing office at 612-672-6724.

How can I pay my Fairview bill?

If you would like to pay your balance in full, there are four ways to pay:
  • Online: You may pay your bill and account summary in your MyChart account. If you do not have an account, you also may sign up for one here:  
  • By phone: You can pay by phone using a debit or credit card. Call the phone number on your bill to make a payment.
  • By mail: Send your payment with the statement.
  • In person: You can make a payment in person at the hospital or clinic where you received care.
If you would like to set up a payment plan or combine payments, please call the number on your bill.

What if I can't pay my bill?

We have payment plans to help you pay your bills. After looking at all payment options, you may qualify for financial help. Call the number on your bill or a financial counselor. Learn more about financial assistance for patients.

Why am I getting a bill from Fairview when I was not seen there?

A health care provider may send a lab culture or biopsy to a Fairview lab for testing. When this occurs, you will receive a bill from our lab. Usually the doctor will send your insurance information (if any) along with the lab work. The lab will then bill your insurer for services.

Will I receive more than one bill for my hospital stay?

You may receive more than one bill if you had more than one provider for your care. Each provider sends you a bill. For example, you may have had a radiologist, emergency room doctor and cardiologist. Your plan may not cover some types of doctors. Check with your insurer.

You will find a phone number for each service on the bill if you have questions. 

Why must I pay for a medicine when the label showed $0?

You may have to pay for one of the following reasons:
• Your insurance policy may have a deductible. A deductible is a fixed amount of dollars you agree to pay before your insurance takes over.
• You plan requires a co-pay on your medicines.
• Your insurance company rejected the claim and you are expected to pay the full charge.

Why do I have to pay Medical Assistance co-pays and how much are they?

It is state policy to have a co-pay. Generally the co-pay is from $1 to $12.

I have two insurance plans through two family members. How do I know which is primary?

The primary plan will be that of the family member (subscriber) with the earliest birthday in a calendar year.

If you have any other billing or payment questions, please call our helpline:
Monday - Friday, 8:00 a.m. to 4:30 p.m.
Phone: 612-672-6724
Toll free: 1-888-702-4073